Question 1

What is Konverto, and what do I use it for?

Accepted Answer

Konverto is a Danish AI assistant that takes all your incoming customer inquiries, whether they come in as a lead from Facebook or as a message through your website. Konverto replies to the customer quickly, follows up and books meetings for you. The idea is simple: when a customer gets in touch, they should get a reply straight away, so you do not lose the job to a competitor.

Question 2

Does Konverto work for my type of business?

Accepted Answer

Konverto is made for service businesses that receive inquiries which need fast follow-up. If you find that inquiries sometimes sit for too long because you are busy, Konverto makes sure they are answered straight away. If you want to be sure it suits your business, write to us at support@konverto.dk and we will look at it together.

Question 3

What does Konverto cost?

Accepted Answer

The first month is completely free, both the fixed price and the payment per inquiry, so you can get started without paying anything. After that Konverto costs DKK 1,000 a month plus DKK 15 per inquiry, so you pay a fixed price plus an amount that follows how many inquiries you actually get. There is no setup fee and no lock-in, and you can cancel at any time. All prices are excl. VAT.

Question 4

What counts as an inquiry?

Accepted Answer

Every time a customer fills in a form or writes to you through a connected source, it counts as 1 inquiry, no matter how many messages are exchanged with the customer afterwards. In other words, you pay per customer who comes in, not per message.

Question 5

Do I have to pay for spam and for inquiries about things I do not do at all?

Accepted Answer

An inquiry counts when a customer actually comes in through a connected source, whether or not the job ends up being right for you. If an inquiry is about something you do not offer at all, Konverto does not follow up on it. If you get inquiries you believe are obvious spam or mistakes, write to us at support@konverto.dk and we will look at it together.

Question 6

Is there a lock-in, and can I cancel at any time?

Accepted Answer

There is no lock-in and no setup fee, and you can cancel at any time. You manage it yourself inside Konverto under Subscription, where you open the billing portal and can cancel directly.

Question 7

Do I need technical experience?

Accepted Answer

No. Konverto is made for non-technical users. You connect your email and your lead source in a few clicks and tell Konverto a little about your business, your services and your tone. If a small piece of code needs to go on your website, you can send a ready-made message to whoever runs the site, and they will take care of it.

Question 8

How long does setup take?

Accepted Answer

Connecting your email and your lead source takes a few minutes. On top of that, most people spend 15 to 30 minutes in the Training Camp telling Konverto about their business, services and tone, so the messages sound like you. You can always stop along the way and continue later, because everything is saved as you go.

Question 9

Which email providers work with Konverto?

Accepted Answer

Konverto supports Google and Microsoft directly with one click, plus Simply and one.com, where you log in with your email address and password. When you enter your email, Konverto works out which provider you use and guides you through the rest. If you use another provider, our support will help you get it connected. Messages are always sent from your own email account.

Question 10

What happens when I receive an inquiry?

Accepted Answer

When an inquiry comes in, from Facebook, from your website or from another connected source, Konverto immediately sends a personal reply by email or SMS. This happens around the clock, including evenings, weekends and public holidays, so the customer gets a reply straight away instead of waiting until the next working day. From there Konverto follows up and tries to book a meeting or an appointment, and you can follow the whole conversation in one place under Conversations.

Question 11

How does Konverto reply to my customers, and does it come across as me?

Accepted Answer

Konverto replies automatically by email and SMS. The email is sent from your own email account, and the SMS is sent from a dedicated sender number assigned to you, so it comes across as you to the customer. Konverto never mentions itself in the conversation. You can always take over manually and continue the conversation yourself.

Question 12

Can I decide what Konverto writes to my customers?

Accepted Answer

Yes. In the Training Camp you can set your tone, your goals and specific instructions, and you can see a preview of the welcome email and welcome SMS before they are used. You can adjust the style by writing a comment in plain language, for example "make it shorter", and Konverto rewrites the message. Konverto adapts to your business and writes messages that sound like you.

Question 13

Do I lose control when Konverto replies automatically?

Accepted Answer

No. You can take over manually at any time and write to the customer yourself by email or SMS directly in the conversation. You can also pause Konverto completely with one click if you are on holiday or busy, and start again when you are ready. You stay in full control and can follow every conversation in one place.

Question 14

Can I trust that Konverto will not write something wrong in my name?

Accepted Answer

Yes. Konverto sticks to what you actually offer and to what you described during setup. Konverto never confirms a price, a deadline or a guarantee on its own. If something falls outside what you offer, or needs to be agreed in detail, Konverto refers the customer to speak with you directly instead of guessing. That way you keep control of what is promised in your name.

Question 15

Does Konverto follow up if the customer does not reply?

Accepted Answer

Yes. If a conversation stalls, Konverto can send a natural follow-up, typically after a day, and you decide how long to wait. Konverto first judges whether it makes sense, then writes a specific message about the exact job the conversation was about, so it never feels pushy. If the customer still does not reply, Konverto stops by itself after a few follow-ups. You can always turn follow-ups on and off.

Question 16

Can Konverto book meetings and site visits directly in my calendar?

Accepted Answer

Yes. Konverto can book a site visit, meaning a physical visit, a phone meeting or a video meeting, depending on what you choose. Konverto agrees the time with the customer, puts the appointment in your own Google or Microsoft calendar and sends confirmations and reminders so customers show up. For video meetings the link to the meeting is created and sent automatically, and the customer opens it in the browser with no app or account. For site visits Konverto also plans the route, so visits in the same area are grouped and you avoid unnecessary driving. The calendar is connected together with your email, so you only grant access once. If you want site visits with automatic route planning, it currently works best with Google Calendar.

Question 17

How is our data protected?

Accepted Answer

Konverto is hosted in the EU, encrypts all access tokens for your integrations with AES-256 and fully complies with GDPR. We have a data processor agreement that automatically forms part of the agreement when you create an account. Your emails are used only for the conversations Konverto itself starts, and are never used to train any AI. If you delete your account, all your data is removed, and you can always download it first. Read more in our privacy policy.

Question 18

How do I get help if I get stuck?

Accepted Answer

You can always write to us at support@konverto.dk, and we normally reply within 24 hours. There is also help available inside Konverto while you use the platform.

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