Appearance

What the page is for

Here the customer chooses whether the app is light or dark. It is a pure matter of appearance: it changes no data, no messages and nothing the enquiries can see. The choice is personal and therefore sits under Account, so two people on the same account can each have their own.

In the menu the Appearance tab sits in the ACCOUNT section, just below Language and time zone. The TRAINING CAMP section at the top of the menu holds, among others, Your business and, for the owner, Products and services. It is there on the computer, on mobile and in the phone app. The tab replaces the former Background tab: a wallpaper or an own image can no longer be chosen, only light or dark. Old links to Background land here.

What it looks like

A card with the heading Appearance and the line "Choose whether the app is light or dark. Your choice follows you on both your computer and your phone."

Below it two large choices side by side (stacked on a narrow screen): Light with the text "Light surfaces and dark text" and Dark with the text "Dark surfaces, easy on the eyes in the evening". Each choice has a small drawing of the app in that version, so the difference can be seen before tapping. The chosen one has a border in the brand colour and a check mark. Light is the default.

At the bottom it says "Only you see your choice. Emails and texts to your customers stay the same."

Buttons and fields

Light and Dark

A tap switches the whole app immediately and saves the choice on the customer's own profile. There is no save button and no confirmation; the check mark shows what is chosen. If saving fails, the app switches back to the previous choice, and the customer sees "Could not save your choice. Please try again."

What the customer sees afterwards

The app switches immediately: the menu, the pages and the dialogs follow the choice, and so does the phone app. The choice is saved on the customer's own profile and therefore follows along from the computer to the phone and back, so it does not have to be chosen again. The browser also remembers the last choice, so the app opens in the right version without flashing.

Some places are always light, whatever the choice: login, sign up and forgot password, the customer's public QR page and previews of emails and texts, because they must show what the lead actually sees. The brand colour is used in both light and dark.

A few test accounts have a new version of Overview and two new pages, Chat and Reports, which are under construction. Those three pages have their own Light and Night button. While one of them is open, the menu, the top bar and the dialogs follow that button instead of the choice here. The choice here is not changed by it.

No other users are affected: an employee's choice is his own. Enquiries, emails, texts and the customer's data are completely untouched.

Typical questions from the customer

"Where has my background gone?"

The background choice has been replaced by light and dark mode. Everyone now has the same calm background, light or dark by their own choice. An image you uploaded yourself is no longer shown.

"Can my customers see that I use dark?"

No. It is only what you see yourself when you are logged in. Emails, texts and the chatbot on your website look the same as before.

"Can the app follow my phone's dark mode setting?"

No, there is only Light and Dark. Choose the one you want, and it stays, also when the phone switches.

"Do I have to choose again on my phone?"

No. The choice follows you in both the web app and the phone app. If the phone still shows the old version, close the app completely and open it again.

"Some text is hard to read in dark"

Switch to Light for now, and tell support which page and which spot it is, so it can be fixed.

Limitations and errors

The tab can only switch between light and dark. There is no "follow the system", no custom colours, no text size and no own background image, and a shared choice for the whole company cannot be set: each user chooses their own.

Error message: "Could not save your choice. Please try again." The app switches back to the previous choice, so the customer can try again without risk.