Language and time zone

What the page is for

The tab gathers three things about language and time: which language the APP is in (menus, buttons, cards and messages in the app), which time zone times are counted in, and which language your AI assistant writes in by default. The last two apply to ALL customers, whatever agents they have.

The tab sits under Account. The language of the app itself is personal (it is saved in the browser), while the time zone and the language of the AI assistant belong to the company and apply to everyone who uses the account. Employees can change them too.

The tab used to be called Language and was only the language of the app. The time zone and the language of the AI assistant were on the Lead settings tab, which was removed on 8 October 2026. An old link to that tab lands on Language and time zone. The customer's SMS number, follow-up, emails and call forwarding from the mobile are on the Email and SMS tab. The Response time setting no longer exists: your AI assistant replies straight away.

What it looks like

At the top a banner in the customer's own brand colour with Language and time zone and the line "The app language, the time zone and the language your AI assistant writes in."

Below it three cards, from top to bottom:

1. App language with the line "Choose the language you want to use. The change applies immediately." and four fields, one per language: Dansk, English, Svenska and Suomi. On a wide screen they sit two across, on the phone one per row. Each field has a flag, the name of the language and the language code underneath (DA, EN, SV, FI). The active language has a border in the brand colour and a checkmark on the right. Lowest on the card, a small line saying the language only applies to the app in this browser.
2. Timezone with a picker.
3. Language for your AI assistant with a picker (Danish, Swedish, Finnish or English).

There is no save button. The time zone and the AI language save themselves as soon as the customer has touched them, and there is deliberately NO confirmation when it goes well. If a save fails, a yellow text appears on the card with Try again, and at the top next to the title it says "1 change was not saved", which you can click to jump down there.

Buttons and fields

Dansk, English, Svenska, Suomi (the four fields)

A click changes the language of the app immediately. There is no save button and no confirmation: the text on the screen changes while you look at it, and the chosen field gets a border in the brand colour and a checkmark. The choice applies to the user's own view of the app and is not written to the server.

The choice does NOT touch the messages that are sent out: email, SMS and chat to leads follow the language chosen under Language for your AI assistant and the lead's own language, not this card. Nor does it touch the customer's data, settings or anything leads can see.

Timezone (picker)

The time zone that meeting times and the timing of messages are counted in. It is found automatically during the setup and can be changed here. The list has ten choices, among them Europe/Copenhagen, Europe/Oslo, Europe/Stockholm and UTC. The choice is saved immediately. It is not a choice of country: country and phone number country are set during the setup and cannot be changed on the tab.

Language for your AI assistant (picker)

The language your AI assistant writes in by default: Danish, Swedish, Finnish or English. If an enquiry writes in another language, the AI assistant still replies in the enquiry's own language. The choice is saved immediately. If the customer previously had a language set that is not one of the four (for example Norwegian or German), that language is shown as itself in the picker instead of being overwritten.

Try again (only after a failed save)

Sends the change that did not get through once more. It stays yellow on the card it belongs to until it is saved. If a rule in the app said no, there is an explanation instead of a button: nothing was ever sent, so there is nothing to retry.

What the customer sees afterwards

The whole app changes language immediately, including the messages the app itself shows, such as confirmations and error texts. Dates, times, numbers and amounts in the app are shown according to the chosen language.

The time zone moves both meeting times and the timing of messages, so a wrong time zone can produce messages at the wrong time of day.

If Language for your AI assistant is changed, it applies to the next message the AI assistant writes on its own (without a lead having written in another language first). Emails and text messages that have already been sent are untouched.

If the customer leaves the tab in the middle of a save, it is sent by itself. If a save has FAILED, the app asks before you move on, with Save, Discard or Cancel.

Typical questions from the customer

"If I switch to English, will you write to my customers in English?"

No. The App language card changes only the app's own language. Messages to your leads follow the language you choose under Language for your AI assistant, and they reply in the language the individual lead writes in.

"My employee has the app in Danish, I have it in English. Is that a fault?"

No. The language of the app is saved in the browser you are sitting in, so two people on separate computers each have their own language without affecting each other. The time zone and the AI language, on the other hand, are shared by the whole company.

"Why is my language back to Danish on my other computer?"

Because the language of the app is saved in the individual browser and does not follow the account. Choose the language again on the new machine, and on the phone if the app is used there.

"Can I have the app in German?"

No. There are four languages to choose from: Danish, English, Swedish and Finnish.

"Where is the save button?"

There is none. The time zone and the AI language save themselves immediately, and deliberately there is no confirmation when it works. If a yellow text appears on a card, THAT one change is the one that has not been saved, and then the customer presses Try again.

"Where have Lead settings gone?"

That tab no longer exists. The time zone and the language of the AI assistant are here on Language and time zone. Follow-up, Send emails and the SMS number are at the bottom of the Goal and booking tab in the menu under Training Camp. If those cards are missing, the customer does not have the Booking agent (see the Email and SMS page).

"Where has Response time gone?"

It has been removed. Your AI assistant replies straight away, and there is no longer anything to adjust.

"Why can I not change my country or my phone number here?"

Country and number country belong to the setup at purchase and cannot be changed on the tab. Only the time zone is an ordinary setting. If the number has to be changed, it has to come in as a support ticket.

Limitations and errors

The App language card has only the four languages, and the customer cannot add more. It does not set the language for messages to leads (Language for your AI assistant does that), and it cannot be set for the whole company at once: the choice is saved in the browser it is made in, so it has to be chosen on every machine and in the phone app.

Swedish and Finnish cover the core of the app. If the customer hits a screen that is not translated yet, the text is in English instead, and that is not a fault. Danish and English are fully covered.

Norwegian is no longer a choice in the app. If the customer picked Norwegian earlier, the customer automatically gets the app in Danish and can choose another language on the tab.

There is no choice of country and no choice of phone number. The language picker for the AI assistant only offers Danish, Swedish, Finnish and English; if the customer is on a fifth language from the setup, changing it may have to go through a support ticket. Form fields, lead sources, texts, tone, products and prices do not belong here: they live under Training Camp and Integrations.

Error messages: none when the language of the app is changed, because nothing is written to the server. If the browser cannot save the choice (a private window), the language still takes effect, but it falls back to the default the next time the page is reloaded. For the time zone and the AI language: "Could not save" on a card (the change did not get through, press Try again) and "Could not save settings". If it says "1 change was not saved" at the top, EVERYTHING else is saved, and only that one card is missing.