Missed calls from your mobile

What the page is for

The card sits at the bottom of the Goal and booking tab (under Settings, Training Camp), below Your SMS number. This is where the customer sets up his own mobile, so the calls he does not manage to take are passed on to his Konverto number. A call he misses on his mobile is then handled as an enquiry: a lead is created, and the customer gets a message.

It only takes one code, which the customer dials on his mobile. The code is the same with every Danish mobile provider.

What it looks like

At the top Missed calls from your mobile and the line "Calls you don't answer are passed on to your number with us, so no enquiry gets lost." The card calls the Konverto number "your number with us". Below it three screens, one at a time, with "Step 1 of 3" at the top:

1. Your number: the customer's mobile number with the link Change under Your business, and his Konverto number in the field Your number with us. If he has no number yet, the button Get a number is shown.
2. Dial the code on your phone: the code in large type with the button Copy the code, instructions with two tabs (iPhone and Android), a yellow warning that the code replaces the voicemail, and a collapsed section Advanced. At the bottom the button I have dialled the code.
3. Test the setup with the button Call me.

Once the test has succeeded, the card shows the badge "Active since" with a date, the section Want to remove it again? and the button Set up again.

Buttons and fields

Get a number

Only shown if the customer has no Konverto number. Gets a number for him. The number comes with an active subscription; without one he is told to choose a plan first. Only one number can be requested per day.

The code and Copy the code

The code looks like this: **61* followed by the customer's Konverto number with +45 in front, and # at the end. It means "pass calls on to this number when I don't answer". Copy the code puts it on the clipboard, so the customer can paste it into the phone's keypad. If he is looking at the app on a computer, he dials the code himself on his mobile.

On iPhone: Phone, Keypad, paste the code (or dial it), and tap the green call button. On Android the same, or through the phone's own menu: Phone, Settings, Call forwarding, When unanswered, where the customer enters his Konverto number. The menu names differ a little from phone to phone.

Advanced

Two extra codes: **67* passes the call on when the customer is busy, and **62* when he has no coverage or the phone is switched off. They are removed again with ##67# and ##62#. They also replace the voicemail in those two cases.

I have dialled the code

Moves on to the test. The app cannot see by itself whether the code has been dialled; the test is what shows it.

Call me

The customer is called from his Konverto number. He must let the phone ring and NOT answer. When the mobile provider passes the missed call on, the platform sees it, and the card shows "It works." The card waits up to a minute and a half for the result. If he answers by mistake, he hears that it was a test. The customer can test five times a day.

Set up again

Starts the three screens again, for example if the customer has a new number or has removed the code.

What the customer sees afterwards

When someone calls the customer's mobile and he does not answer, the call is passed on to his Konverto number after the mobile provider's normal ringing time. The caller hears a short message saying the phone cannot be answered right now.

If the mobile provider sends the caller's number along, the same happens as with a missed call directly on the Konverto number: a lead is created, the caller gets an SMS if Auto-SMS for missed calls is on, and the customer gets an SMS about the missed call.

If the mobile provider does NOT send the number along, the platform does not know who called. Then no lead is created, and no SMS goes to the caller. The customer still gets an SMS about the call, with "ukendt nummer (se din opkaldsliste)", Danish for "unknown number (see your call list)": the number is in his own call list on the mobile, because the mobile rang first.

Typical questions from the customer

"What happens to my voicemail?"

The code replaces it. Calls the customer does not answer go to the Konverto number instead of the voicemail. If he wants the voicemail back, he dials ##61# on the mobile and presses call. That removes the code. Then he turns the voicemail on again with his mobile provider.

"Does it work with my mobile provider?"

The code is the same with every Danish mobile provider. The test on screen 3 shows whether it works on the customer's own phone.

"Does it cost anything?"

The customer pays for the call the mobile passes on to his own mobile provider, as an ordinary call. What it costs depends on his subscription.

"Does the caller always get an SMS?"

No. It depends on whether the customer's mobile provider sends the number along when the call is passed on, and on whether Auto-SMS for missed calls is on. The customer himself gets a message in both cases.

"Can the phone ring longer before the call is passed on?"

Yes. The code can take a ringing time in seconds (5 to 30) at the end, for example **61*, the Konverto number, *11*20# for 20 seconds. If that does not work, use the ordinary code from the card.

"How do I see whether the code is on?"

Dial *#61# and press call. The phone then shows whether missed calls are passed on, and to which number.

Limitations and errors

The card is only shown to the owner of the account, not to team members, and only when there is a mobile number under Your business. It is not shown for a number that cannot receive calls (Swedish mobile numbers are SMS-only). The app cannot dial the code for the customer: iPhone does not allow it, so the code has to be dialled or pasted by hand.

Errors after the test:

• "The call was answered, by you or by your voicemail." Either the customer answered, or the code is not on, so the voicemail took the call. Ask him to dial the code again and let the phone ring.
• "The call was not passed on from your mobile." The code was probably dialled wrongly or not at all. Tap Show the code again and try again.
• "You have run too many tests today." The limit is five a day. Try again tomorrow.
• "A test is already running." Wait a couple of minutes.