Products and services

What the page is for

Here the customer collects what he sells: name, price, description and an image for each product or service. Under each card it says exactly what the AI assistant is told about it, so the customer can see whether it knows it.

Today the AI assistant only uses the list when the customer's goal is Book appointment. For every other goal the AI assistant answers from the "Services / Products" field under Your business, and the page says so itself at the top.

In the menu the Products and services tab sits in the TRAINING CAMP section, just below Your business. It is there for every package and also for a partner's customers. Employees do not see it and cannot open it through a link.

The list is the same as the "Services" card under Goal and booking. If the customer changes something in one place, it is changed in both.

What it looks like

For every goal other than Book appointment, a box at the top says "Today your assistant uses the text under Your business" with the explanation "When your assistant answers questions about products and prices, it uses the text below. The list on this page is your own overview and is not used by your assistant today." Below it is the text from the "Services / Products" field (read only, or "The field is empty.") and the link Edit the text under Your business.

For Book appointment there is one line instead: "Your assistant offers the services on this list when it books an appointment. A service is only offered when it is visible and has a length."

Below that is the card Your products and services with the text "What you sell, with price, description and image." and the button Add product or service. Each product or service is a small card with:

• the image, or a grey image icon if there is none,
• the name and a pencil,
• the price in the customer's currency, or "No price" (for Book appointment the length comes before the price),
• the label "From your website" if it was fetched from the customer's website, and the label "Hidden" if it is switched off,
• the description,
• the section What your assistant is told.

What your assistant is told shows one of four things:

• For Book appointment, visible and with a length: the line exactly as the AI assistant gets it, for example "Herreklip" (30 min), 250 kr - Klip og vask. The length is always in Danish ("min", "arbejdsdag"), because those are the words the AI assistant gets. A price of 0 or no price is left out.
• For Book appointment, but hidden: "Nothing. It is hidden, so your assistant does not offer it."
• For Book appointment, but without a length: "Nothing. It has no length, so it is not offered for booking."
• For every other goal: "Nothing from this list today. Your assistant uses the text under Your business."

If the list is empty, it says "You have no products or services yet", a short explanation and the button Add product or service.

Buttons and fields

Add product or service

Opens the dialog Add product or service (for Book appointment: Add a service). Nothing is saved until the customer taps Add (for Book appointment: Add service).

A card or the pencil

Opens the same dialog with the card's details, now with the heading Edit product or service (for Book appointment: Edit service). Save saves the change.

Image (optional)

Choose image opens the file picker on the phone or computer. The customer crops the image to a square and taps Use image. Change image picks a new one, and Remove image removes it. The image is only saved when the customer taps Add or Save. An image over 15 MB is rejected with "The image can be at most 15 MB". The image is only for the customer's own overview: the AI assistant does not see it and does not send it.

Name

Required. Two products or services cannot have the same name.

Length (Book appointment only)

Required for Book appointment, with the same choices as under Goal and booking (minutes or whole working days). For every other goal the field is not there, and a length already set on a service is left untouched.

Price (optional)

Digits only, without currency and without a dot. The currency is chosen next to the field and applies to all the customer's products and services. If the field is empty, the card says "No price".

Description (optional)

Free text. For Book appointment it is part of the line the AI assistant gets.

Delete

At the bottom of the dialog. If there are no bookings on it, the app asks first, for example "Delete Herreklip?", and then removes it from the list. If there are bookings on it, it cannot be deleted, only hidden with Hide the service, so the booked appointments keep their link. The fixed "Gennemgang og tilbud" (review and quote) has no Delete button.

Show again

Sits on a hidden card and makes it visible again.

What the customer sees afterwards

The card is on the list immediately, and the customer gets a receipt, for example "Herreklip was added" (for Book appointment: "The service has been added"). For Book appointment the AI assistant offers a new service with a length to new leads straight away. For every other goal the list changes nothing in what the AI assistant says to leads: it still answers from Your business. No emails or texts are sent.

Typical questions from the customer

"I entered a price, but my AI assistant says something else"

See the box at the top of the page. If the customer's goal is not Book appointment, the AI assistant uses the text in the "Services / Products" field under Your business. The price has to be changed there.

"Why does it say 'Nothing' under What your assistant is told?"

For Book appointment the service is hidden or has no length: set a length, or tap Show again. For other goals the list is not used by the AI assistant today.

"Why are there services I did not write myself?"

Cards with the label "From your website" were fetched from the customer's website. The customer can edit or delete them like any other.

"Can my employee edit the list?"

No. The tab is only for the person who owns the account.

Limitations and errors

• The image is always cropped to a square.
• The AI assistant does not use the images, and outside Book appointment it does not use the list either.
• Employees do not see the tab.
• "Could not load your products and services": the list could not be loaded. Reload the page.
• "Could not save the image": neither the image nor the rest was saved. Try again, perhaps with a smaller image.
• "That name is already on the list" (for Book appointment: "A service with that name already exists"): give it another name.